Live chat is one of the most effective ways to provide customer service, build customer loyalty and drive website conversions. This feature allows businesses to interact with customers in real-time, providing an engaging, personalized experience that can boost customer satisfaction and loyalty. Not only does live chat provide customers with an immediate response to their questions, but it also offers businesses a variety of benefits, such as increased sales, improved customer service, and greater customer engagement. By integrating a live chat feature into your Google Sites, businesses can take advantage of these benefits and create a better customer experience. Here are four types of live chats that you can implement to your Google Sites.
Option 1. Live Chat widget with expanding floating screen.
Almost all live chat widgets, including Tidio, Elfsight, Testmator are expanding embedded chat. Visitors can chat with an agent upon clicking the chat button and can have a conversation within the expandable floating screen.
However, Google Sites does not support dynamic live chats like this. When a user clicks the chat button, the expanded screen does not float, but remains stuck within the code area.
As an example, instead of showing this, you'll see this screen.